SKYLINE GLASS LLC

TERMS AND CONDITIONS

Effective Date: 2026 | 1405 Old Oxford Road, Suite E, Durham, NC 27704 | (984) 205-5547 | Advisor@skg23.com | skg23.com

These Terms and Conditions ("Agreement") apply to all estimates, proposals, invoices, work orders, and services provided by Skyline Glass LLC ("Company") to any individual, business, or entity ("Customer"). By accepting an estimate, approving a proposal, scheduling work, or submitting payment, the Customer agrees to be bound by this Agreement in its entirety.

1. LEGAL ENTITY AND CONTRACT PARTIES The Company providing services under this Agreement is Skyline Glass LLC, a North Carolina limited liability company registered and operating in Durham, NC. References to "Skyline Glass," "the Company," or "we" throughout this document refer exclusively to Skyline Glass LLC. The "Customer" refers to the individual or entity that has requested and approved services.

2. CONTRACT FORMATION AND ACCEPTANCE This Agreement is formed upon the earliest of: (a) Customer's written or electronic approval of an estimate or proposal; (b) Customer's scheduling of installation or service; (c) Customer's submission of a deposit or any payment; or (d) Customer's written or verbal authorization to proceed. No separate signature is required for this Agreement to be binding. Approval of any estimate or invoice constitutes full acceptance of the associated scope of work and these Terms and Conditions.

3. ELECTRONIC APPROVAL AND DIGITAL COMMUNICATIONS Approval of any estimate, proposal, or invoice delivered through the Square platform, email, text message, or any other electronic means — including electronic acceptance, digital signature, written or verbal confirmation, scheduling of work, or payment — constitutes the Customer's full and legally binding acceptance of the scope of work and these Terms and Conditions. All approvals, change requests, and authorizations must be confirmed in writing (email or text message is acceptable). Verbal-only instructions that are not followed by written confirmation shall not be binding on the Company and shall not entitle the Customer to additional work, credits, or modifications.

4. PRICING AND QUOTE VALIDITY All price quotations are valid for fourteen (14) days from the date of issuance unless otherwise stated in writing. After expiration, pricing is subject to change without notice. Pricing is subject to adjustment due to: material cost fluctuations, supplier or manufacturer price changes, freight and delivery costs, or site condition discoveries. The Company reserves the right to revise pricing prior to ordering materials if conditions materially change. Any revised pricing will be presented in writing prior to proceeding.

5. SCOPE OF WORK The Company shall perform only the work expressly described in the written estimate, proposal, or invoice. Any work not specifically included in writing is excluded and will not be performed without a written and approved Change Order. Verbal requests for additional work do not constitute authorization. The Company is not responsible for work outside the defined scope regardless of what was discussed verbally.

6. CHANGE ORDERS Any additions to, modifications of, or deletions from the original scope of work must be documented in a written Change Order approved by both parties before work proceeds. Change Orders may affect the project price, timeline, and material lead times. Work performed outside an approved Change Order will be invoiced at the Company's standard rates and is due upon completion. The Customer's authorization of a Change Order — whether written, electronic, or by allowing the work to proceed with knowledge — constitutes acceptance of the associated additional charges.

7. MEASUREMENTS AND SITE CONDITIONS All measurements provided at the time of estimate are preliminary and subject to final on-site field verification prior to fabrication or ordering. The Company is not responsible for any pre-existing or concealed conditions discovered during installation, including but not limited to: structural deficiencies, rot, water damage, mold, corrosion, out-of-square or out-of-plumb openings, deteriorated framing, or substandard prior installations. Discovery of such conditions may require a written Change Order and additional charges before work can continue.

8. CUSTOMER SITE RESPONSIBILITIES The Customer is responsible for ensuring the work site is safe, accessible, clean, and ready for installation on the scheduled date, including removing personal property, furniture, and obstructions from the work area, and disclosing any known hazardous conditions. If the site is not ready upon the Company's arrival, the Company reserves the right to reschedule and charge a trip fee of $150.00 for the missed appointment.

The Customer further warrants that they are the legal property owner or have obtained written authorization from the property owner to approve the work described in this Agreement. Skyline Glass LLC shall not be responsible for any disputes, claims, damages, or liabilities arising from work authorized by an individual who lacks legal authority to approve alterations, repairs, or installations at the property. In the event of any such dispute, the Customer who authorized the work shall remain solely liable for all charges, damages, and costs incurred by the Company.

9. HAZARDOUS MATERIALS The Company does not perform testing, abatement, removal, or remediation of hazardous materials including, but not limited to, asbestos, asbestos-containing materials, lead-based paint, mold, polychlorinated biphenyls (PCBs), or any other substance classified as hazardous under federal, state, or local regulations. If hazardous materials are discovered or reasonably suspected at the work site during the course of the Company's work, the Company reserves the right to immediately stop work and vacate the affected area. Work shall not resume until the Customer has provided written documentation from a qualified environmental professional certifying that the hazardous condition has been fully remediated and the site is safe for work to continue. The Customer is solely responsible for all costs associated with hazardous material testing, abatement, remediation, and any resulting project delays. Discovery of hazardous materials does not entitle the Customer to cancel the contract without penalty or to a refund of non-refundable deposits. Any additional costs to the Company resulting from hazardous material conditions, including standby time, re-mobilization, and schedule adjustments, shall be the responsibility of the Customer.

10. DISPOSAL OF EXISTING MATERIALS Unless expressly stated in the written scope of work, the removal and disposal of existing glass, windows, doors, mirrors, frames, hardware, or any other materials being replaced is not included in the Company's pricing. If removal and disposal are included in the scope of work, the pricing assumes standard conditions and non-hazardous materials. If removal reveals unexpected conditions — including but not limited to hazardous materials (as described in Section 9), concealed structural damage, or materials requiring specialized disposal — the Customer shall be responsible for any additional removal, disposal, and remediation costs, which shall be documented through a written Change Order prior to the Company proceeding.

11. DEPOSITS AND PAYMENTS A deposit is required prior to ordering materials or scheduling installation. Deposits are non-refundable once materials have been ordered, fabricated, or reserved. Custom-fabricated materials cannot be returned to suppliers and are non-refundable under any circumstances. Final payment is due upon substantial completion of the work. Acceptance of completed work without written objection within 48 hours of installation constitutes the Customer's acknowledgment that the work was performed satisfactorily.

12. RIGHT TO STOP WORK FOR NON-PAYMENT In addition to the Company's right to suspend future work as described in Section

13, the Company reserves the right to immediately stop all work in progress — including work on the current project — if the Customer fails to make any required deposit, progress payment, milestone payment, or other amount when due. The Company shall provide written notice of work stoppage to the Customer. The Company shall not be liable for any project delays, damages, or additional costs arising from a work stoppage due to the Customer's non-payment. Work shall resume only after all outstanding balances, including any applicable late fees, are paid in full. The timeline and schedule shall be adjusted accordingly, and the Customer shall bear any costs associated with re-mobilization, material re-ordering, or price increases resulting from the delay.

14. CANCELLATION POLICY Cancellations must be submitted in writing to Advisor@skg23.com. The following schedule applies: • Before materials are ordered: Full deposit refunded minus any administrative or site visit fees incurred. • After materials are ordered but before installation begins: Deposit is forfeited in full. Customer is additionally responsible for any restocking, fabrication, or supplier cancellation fees. • After installation has begun: Customer is responsible for the full contract amount, including materials, labor performed to date, and any disposal or removal costs.

15. LATE PAYMENT FEES If any balance due under this Agreement is not paid within 10 days of the due date, a late payment fee of 1.5% per month (18% annually) shall be applied to the outstanding balance and shall accrue until paid in full. The Company reserves the right to suspend any active or future work for the same Customer until all outstanding balances are paid in full.

16. STORAGE AND DELAYED INSTALLATION FEES If the Customer delays the scheduled installation by more than 45 days after materials have been ordered or received, the Company will assess a storage and delayed installation fee of $200.00 per month, or any portion thereof. These fees accrue monthly until installation is completed or the materials are otherwise resolved and are due upon invoicing. 16. RETURNED CHECKS AND FAILED PAYMENTS Any returned check or failed electronic payment shall result in a $50.00 returned payment fee in addition to any bank charges incurred. The Company reserves the right to require certified funds or cash for all future transactions following a returned payment.

17. COLLECTION COSTS In the event the Company is required to engage a collection agency, skip tracing service, or other third-party recovery service to collect amounts owed under this Agreement, the Customer shall be responsible for all associated collection costs, agency fees, and expenses incurred in addition to the outstanding balance, applicable late fees, and any interest. These costs shall be added to the Customer's account balance and are immediately due and payable.

18. MECHANICS LIEN RIGHTS The Customer is hereby notified that under the laws of the State of North Carolina (N.C. Gen. Stat. § 44A), the Company has the right to file a Mechanics Lien against the property on which work was performed in the event of non-payment. This lien attaches to real property and may affect the Customer's ability to sell, refinance, or transfer title. The Company will exercise this right without further notice when payment is not received within 30 days of the due date. Lien filing costs and associated attorney fees shall be the responsibility of the Customer.

19. TITLE TRANSFER AND RISK OF LOSS Title to all materials shall remain with the Company until final payment has been received in full. Risk of loss or damage to materials shall pass to the Customer upon delivery of materials to the job site. The Customer is responsible for safeguarding all materials delivered to the site, including protection from theft, vandalism, weather, damage by other trades, and any other cause of loss. If materials are lost, stolen, or damaged after delivery to the site and before installation, the Customer shall be responsible for the full replacement cost of such materials. Replacement material orders may be subject to additional lead times and current pricing.

20. PERMITS AND APPROVALS Unless expressly stated otherwise in the written scope of work, the Customer is solely responsible for obtaining all required permits, HOA approvals, architectural review approvals, building department inspections, and any other governmental or association authorizations required for the work. The Company is not liable for project delays, fines, or stop-work orders resulting from the Customer's failure to obtain required approvals.

21. CODE COMPLIANCE DISCLAIMER The Company's scope of work is limited to the glass and glazing services described in the written estimate or proposal. Unless expressly included and priced in the scope of work, the Company is not responsible for bringing existing structures, openings, framing, electrical, plumbing, or any other building components into compliance with current building codes, ADA requirements, energy codes, or other regulatory standards. If a building inspector or code enforcement officer requires additional work beyond the Company's contracted scope to achieve code compliance, such additional work shall be the Customer's responsibility and shall be documented through a written Change Order if the Company is requested to perform it.

22. THIRD-PARTY AND POST-INSTALLATION DAMAGE The Company is not responsible for damage to installed glass, mirrors, shower enclosures, windows, doors, or any other materials caused by: other contractors or trades working on the same property after installation; Customer misuse, improper cleaning, or physical impact; building settlement or movement; vandalism; acts of nature; or any cause arising after the Company has completed and left the job site. Any damage claims must be submitted in writing within 48 hours of discovery.

23. NATURAL GLASS CHARACTERISTICS DISCLAIMER The Customer acknowledges that glass is a manufactured product with naturally occurring characteristics that are not considered defects, including but not limited to: slight optical distortion or waviness when viewed at certain angles; minor surface variations in tempered glass; iridescence or strain patterns in tempered glass visible under certain lighting conditions (known as "temper stress" or "quench marks"); and minor dimensional tolerances within industry standards. The Company follows ASTM C1036 and ASTM C1048 standards. Requests for replacement based solely on natural glass characteristics within industry standards will not be honored under warranty.

24. COLOR, FINISH, AND SAMPLE DISCLAIMER The Customer acknowledges that samples, swatches, and display models provided during the selection process are representative only. Actual installed products may vary slightly from samples in color, tint, texture, finish, grain pattern, or reflectivity due to manufacturing tolerances, batch variations, lighting conditions, and the inherent properties of glass, metal, and hardware materials. Minor variations between samples and installed products, or between units within the same order, are not considered defects and shall not constitute grounds for rejection, replacement, or warranty claims. The Company makes no guarantee of exact color or finish matching between different production runs or between new materials and existing installations.

25. WARRANTY The Company provides a one (1) year limited workmanship warranty on installation labor only, beginning on the date of substantial completion. This warranty covers defects directly attributable to the Company's installation work. The following are excluded from warranty coverage: • Glass, hardware, seals, and accessories (covered solely by manufacturer warranties, if any) • Scratches, chips, cracks, or breakage occurring after installation • Damage from improper cleaning products or methods • Damage caused by other trades, building movement, or Acts of God • Natural glass characteristics as described in Section 23 • Color, finish, or sample variations as described in Section 24 • Work performed or modified by anyone other than Skyline Glass LLC after installation • Conditions arising from Customer-caused site issues or pre-existing structural deficiencies

26. LIMITATION OF LIABILITY To the maximum extent permitted by North Carolina law, the Company's total liability for any claim arising out of or related to services performed under this Agreement shall not exceed the total amount paid by the Customer for the specific work giving rise to the claim. The Company shall not be liable for any incidental, consequential, indirect, punitive, or special damages, including but not limited to: loss of use, lost profits, loss of business, property damage beyond the immediate work area, or personal injury not caused by the Company's direct negligence.

27. INDEMNIFICATION AND HOLD HARMLESS The Customer agrees to indemnify, defend, and hold harmless Skyline Glass LLC, its owners, officers, employees, agents, and subcontractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising out of or related to: • The Customer's breach of any term of this Agreement • The Customer's negligence or willful misconduct • Pre-existing site conditions, including but not limited to structural deficiencies, hazardous materials, or code violations not caused by the Company • Damage caused by other contractors, trades, or third parties at the job site • The Customer's failure to obtain required permits, approvals, or authorizations • Any claim by a third party arising from the Customer's use of or access to the work site during or after installation This indemnification obligation shall survive the completion, termination, or expiration of this Agreement.

28. PHOTOGRAPHIC DOCUMENTATION The Company reserves the right to photograph the work site before, during, and after installation for quality control, documentation, warranty, and marketing purposes. Pre-installation photographs documenting existing conditions shall be considered evidence of conditions prior to the Company's work. The Customer consents to the Company's use of project photographs for marketing and promotional purposes unless the Customer provides written objection prior to the start of work. Written objections must be submitted to Advisor@skg23.com no later than 24 hours before the scheduled installation date.

29. INSURANCE The Company maintains general liability insurance and workers' compensation insurance as required by the State of North Carolina. Certificates of Insurance are available upon written request. The Customer is responsible for maintaining their own property insurance.

30. RIGHT TO SUBCONTRACT The Company reserves the right to subcontract any portion of the work to qualified subcontractors, independent contractors, or specialty trade professionals as the Company deems necessary to complete the work. The Company shall remain responsible for the quality of work performed by its subcontractors to the same extent as if the Company had performed the work directly. The use of subcontractors shall not relieve the Company of its obligations under this Agreement, nor shall it create any contractual relationship between the Customer and any subcontractor.

31. INDEPENDENT CONTRACTOR STATUS Skyline Glass LLC performs all services as an independent contractor. Nothing in this Agreement shall be construed to create a partnership, joint venture, employer-employee, or agency relationship between the Company and the Customer, or between the Company and any general contractor. The Company retains sole control over the means, methods, techniques, sequences, and procedures of the work, and is responsible for its own employees, taxes, insurance, and compliance obligations.

32. FORCE MAJEURE The Company shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to: natural disasters, severe weather, supply chain disruptions, manufacturer delays, material shortages, labor disputes, pandemics, or governmental actions. Force majeure events do not entitle the Customer to cancel without penalty or to a refund of non-refundable deposits.

33. SCHEDULING AND LEAD TIMES All installation dates and material lead times are estimates only and are not guaranteed. The Company is not responsible for delays caused by suppliers, fabricators, weather, site readiness, or other factors outside its control. Delays do not constitute grounds for contract cancellation or deposit refund unless the delay exceeds 90 days through no fault of the Customer.

34. PERSONAL GUARANTEE — COMMERCIAL AND BUSINESS CUSTOMERS For any Customer that is a corporation, LLC, partnership, or other business entity, the individual signing or approving this Agreement on behalf of the entity personally and unconditionally guarantees the full and prompt payment of all amounts due under this Agreement in the event the entity fails to pay. This personal guarantee is a material condition of the Company's agreement to provide services to business entities.

35. CUSTOMER PRIVACY AND DATA PROTECTION Information Collected. In the course of providing services, the Company may collect and retain the following types of Customer information: full name, phone number, email address, property and billing address, project-related site photographs and measurements, communication records (including emails, text messages, and call logs), and payment information processed through the Company's authorized payment platforms. Use of Information. Customer information is used solely for legitimate business purposes, including but not limited to: preparing estimates and proposals, ordering materials and scheduling fabrication, processing payments, communicating about project status and scheduling, warranty administration, quality control and internal record-keeping, legal compliance, and marketing purposes as described in Section 28 of this Agreement. Disclosure to Third Parties. The Company may share Customer information only as reasonably necessary with: material suppliers and fabricators (limited to information needed to fulfill orders), authorized payment processors, insurance carriers (in connection with claims or certificates of insurance), legal counsel or collection agencies (in the event of non-payment or disputes), and governmental authorities when required by law, court order, or regulatory obligation. The Company does not sell, rent, or trade Customer personal information to third parties for marketing or commercial purposes under any circumstances. Data Security. The Company maintains reasonable administrative, technical, and physical safeguards to protect Customer information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic storage or transmission is completely secure, and the Company cannot guarantee absolute security of Customer data. Data Retention. Customer project records, including contracts, invoices, communications, site photographs, and payment records, are retained for a minimum of four (4) years following project completion, or longer as required by applicable law, warranty obligations, or pending legal matters. After the retention period, records may be securely disposed of at the Company's discretion. Customer Rights. The Customer may submit a written request to Advisor@skg23.com to: (a) inquire about the personal information the Company holds relating to that Customer; (b) request correction of inaccurate information; or (c) request deletion of personal information, subject to the Company's legal and contractual retention obligations. The Company will respond to such requests within thirty (30) days. Consent. By accepting this Agreement, the Customer consents to the collection, use, disclosure, and retention of their information as described in this Section. If the Customer objects to any specific use of their information, the objection must be submitted in writing to Advisor@skg23.com prior to the start of work. The Company will make reasonable efforts to accommodate such objections; however, certain information collection and use is necessary for the Company to perform its contractual obligations, and objections that would prevent the Company from performing the agreed-upon work may not be accommodated.

36. FORMAL NOTICE PROVISION All formal notices required or permitted under this Agreement — including but not limited to notices of dispute, default, cancellation, lien intent, or termination — shall be in writing and shall be deemed delivered when: (a) sent via email to the addresses listed in this Agreement, upon confirmation of delivery; (b) sent via certified mail, return receipt requested, three (3) business days after deposit in the U.S. mail; or (c) delivered by hand, upon receipt. Notices to the Company shall be directed to: Skyline Glass LLC, 1405 Old Oxford Road, Suite E, Durham, NC 27704, or Advisor@skg23.com. Notices to the Customer shall be sent to the address or email provided by the Customer at the time of the estimate or most recently updated in writing. Each party is responsible for providing timely written updates to their contact information.

37. DISPUTE RESOLUTION In the event of a dispute, the parties agree to the following process: (a) Written Notice — the complaining party must provide written notice in accordance with Section 36, allowing 15 days to resolve the matter; (b) Mediation — if unresolved, the parties agree to attempt mediation through a mutually agreed mediator before initiating litigation; (c) Litigation — if mediation fails, disputes shall be resolved in the courts of Durham County, North Carolina. The prevailing party in any legal action shall be entitled to recover reasonable attorney fees and court costs.

38. WAIVER OF JURY TRIAL To the fullest extent permitted by law, the Company and the Customer each voluntarily, knowingly, and irrevocably waive any right to a trial by jury in any action, proceeding, or counterclaim arising out of or relating to this Agreement, the services provided, or any dispute between the parties. The parties agree that any such dispute shall be tried before a judge sitting without a jury (bench trial). This waiver is a material inducement for the Company to enter into this Agreement.

39. GOVERNING LAW AND JURISDICTION This Agreement shall be governed by and construed in accordance with the laws of the State of North Carolina. Any legal action arising under this Agreement shall be brought exclusively in the state or federal courts located in Durham County, North Carolina. The Customer waives any objection to jurisdiction or venue in Durham County.

40. ASSIGNMENT The Customer may not assign, transfer, or delegate this Agreement or any rights or obligations hereunder to any third party without the prior written consent of the Company. Any attempted assignment without such consent shall be void and of no effect. The Company reserves the right to assign this Agreement, in whole or in part, to a successor entity, affiliate, or assignee without the Customer's consent, provided that such assignment does not materially diminish the Customer's rights under this Agreement.

41. ENTIRE AGREEMENT AND SEVERABILITY This Agreement, together with the approved estimate, proposal, or invoice, constitutes the entire agreement between the parties and supersedes all prior discussions, representations, or agreements. If any provision of this Agreement is found to be unenforceable, the remaining provisions shall remain in full force and effect. No waiver of any provision shall constitute a waiver of any other provision or of the same provision on another occasion.

42. SURVIVAL The following provisions shall survive the completion, termination, or expiration of this Agreement and shall remain in full force and effect: Sections relating to Deposits and Payments, Late Payment Fees, Collection Costs, Mechanics Lien Rights, Title Transfer and Risk of Loss, Limitation of Liability, Indemnification and Hold Harmless, Warranty, Customer Privacy and Data Protection, Dispute Resolution, Waiver of Jury Trial, Governing Law and Jurisdiction, and this Survival clause. Any other provision that by its nature is intended to survive shall also remain enforceable after the termination or completion of this Agreement.

43. AMENDMENTS These Terms and Conditions may be updated by the Company from time to time. The version in effect at the time of each estimate or invoice governs that transaction. Current Terms and Conditions are always available at skg23.com. This document was drafted with AI assistance for Skyline Glass LLC. It is recommended that a licensed North Carolina attorney review this document before execution. Skyline Glass LLC | 1405 Old Oxford Road, Suite E, Durham, NC 27704 | (984) 205-5547 | Advisor@skg23.com | skg23.co